Chart of Supported Products and Operating Systems (issue date: 04/05/2019)
Currently we support the following operating systems:
- Windows 7
- Windows 8.1
- Windows 10
- Windows Server 2008 (R2)
- Windows Server 2012 (R2)
- Windows Server 2016
- Windows Server 2019
Please note that "Home" editions of operating systems will not be tested and therefore do not get support.
For compatibility reasons with latest operating systems and PBX versions the following software releases are at least required.
Caution: a license key is required. Please do not install across existing software unless you are sure you have such a license. In doubt please call your support an hold the serial number ready.
- TeleData: V6.42 B703
- PhoneStat: V3.42 B703
- Octopus Accounting: V4.12 B703
- HospiX Entry: V2.12 B705
- HospiX Open: V2.12 B703
- HospiX Care: V1.12 B700
The following pre-existing software versions are still supported. But if the operating system or PBX will be updated, an upgrade of our software may be essential, too (see above).
- TeleData: V6.40 B630
- PhoneStat: V3.40 B630
- Octopus Accounting: V4.10 B630
- HospiX Entry: V2.10 B630
- HospiX Open: V2.10 B630
- HospiX Care: V1.10 B630
The software versions TeleData V6.2x, PhoneStat V3.2x, Octopus Accounting V3.xx, HospiX Entry/Open V1.xx, HP34C V1.xx and older got the status end of life and are supported only in exceptional cases.
Maybe there's an upgrade to the up-to-date product version. Please contact your sales partner for further information.
Two types of support for distribution partners
we will gladly support you with our
In order to avoid unnecessary call backs and delays,
please choose the desired service and fill out the respective order form. We offer two types of support:
Order form MSI support - singular
Support ticket for up to half an hour support
Please give us the following information on the order form, so we are able to estimate the expected effort:
- General description of the problem
- Name of contact person, phone number if applicable
- For what kind of product do you need support
- What kind of telephone system (PBX) is present
- If you use HospiX products, is there a Front Office System (PMS) present, and if yes what kind
- Is it a single user or client/server installation
Order form MSI support - repeated
Support ticket package with licences for 10 x 15 min. support
Invoicing will be based on actual time in 15 minute steps. You may use the support tickets for different projects.
Our support procedure
If you request technical support, please proceed as
- Identify your support need.
- Place your order.
- Follow the instructions on the order form.
- Download the remote maintenance software PC-Visit with the following link:
- If you have a MSI support ticket package please keep it ready.
To avoid unnecessary delays when
implementing, please provide the following on the implementing date :
- Software and licences
- Prepared remote maintenance access with the software mentioned above.
- Knowledge about the configuration/IP adresses of the systems such as telephone system/PMS/server/client(s)
- access to all systems on which the software is to be installed
- a list of extensions or rooms
- what kind of tariff model is to be used for calculating
With the help of remote maintenance software we are able
to support you via telephone and remote access to your
PC. But we need your approval first in
order to have access to your desktop and to take
software control if necessary.
MSI Solutions GmbH accepts no liability for technical
faults for which it is not responsible, even if these
technical faults occur around the time when the support
For all other products not mentioned
above, support is disontinued. This also applies for
providing tariff tables for these products.
If you are interested in support for older products, we
offer our service. Please use the order forms
for support as well.